One of our residential for homes for young adults has secured a ‘good’ rating from the Care Quality Commission (CQC).

Charlotte House, which is based off the main Prior’s Court site in the neighbouring village of Hermitage, was inspected at the beginning of March with the ‘good’ rating issued in April.

The home, in which five of our young adults live, was rated as ‘good’ in all five categories which the CQC examine – safety, effectiveness, caring, responsive and well-led.

The report praised Prior’s Court staff members for their knowledge and the care they provide.

Extracts of the report read:

  • “People were at the heart of the service. The registered manager and staff were passionate and continuously strived to achieve good, positive outcomes for people.”
  • “People were comfortable and felt secure in staff presence. They sought out staff's company for reassurance and companionship. Many staff had worked at the service for a long time and they had a good understanding of people's needs.”
  • “People were comfortable and felt secure in staff presence. They sought out staff's company for reassurance and companionship. Many staff had worked at the service for a long time and they had a good understanding of people's needs.”
  • “The atmosphere in the service was warm, friendly and welcoming. It was clear from our observations and discussions that there was an open and supportive culture towards people and staff. Staff and people spoke highly of the management team. Staff told us they could speak to them at any time.”

As well as observing and speaking to staff members, the CQC inspectors also spoke to relatives of the young adults and community professionals, such as those in healthcare.

The report added:

  • “A relative told us they felt staff supported their loved one to be as independent as possible. They said staff support them in, "Getting food, going shopping and helping him cook his food and they let him pick what he wants. He helps do the shopping. He has his own pocket money and the staff help him pick his treats".”
  • “Another relative said about their loved one, "He goes out to restaurants, but they are also teaching him how to cope with different circumstances and different situations. Previously he wouldn't have his feet measured or go to a coffee shop."”

Emma Mackay, the registered manager for Charlotte House and Prior’s Court Care Manager, said: “All we do at Charlotte House, and at Prior’s Court as a whole, is geared towards developing the independence of the young people we care for to allow them to lead rich and fulfilling lives. This makes it extremely heartening to see how the inspectors noted how that those in our care are the heart of the service.

“It was also encouraging to note the extensive praise for the staff members which featured in the report. Their skills and characters are vital to what we do. Their hard work and dedication to supporting our young people is outstanding and they should be proud of this report.”

All of Prior’s Court’s residential homes for young adults are rated as ‘good’ by the CQC, while all of our residential homes for young people aged 5 to 19 are rated as ‘good’ by Ofsted.