Prior’s Court has been named Medium Sized Employer of the Year at West Berkshire Training Consortium’s Apprentice Graduation and Awards.

The awards ceremony took place at Arlington Arts on 15th May, and celebrates the work of apprentice learners and their employers.

A key part in Prior’s Court being nominated was the success of apprentice Liam Gough, who has just completed a Level 3 Diploma in IT, software and Telecoms and been successfully appointed as a ICT Helpdesk Technician.

As part of his apprenticeship, Liam has been the first point of contact on the IT helpdesk, working hands on to find a resolution with the support of Helpdesk Co-ordinator Sam Keaney. Liam also attended training courses set by WBTC and Basingstoke iTec, and used one day per week for studying.

Sam Keaney said; “The reason we won the award was down to the collaboration with WBTC assessors to achieve a tailored programme for Liam that resulted in great outcomes; we’d noticed that although Liam is very quick to pick up processes and extremely knowledgeable, he was too quiet on the phone for the helpdesk. We discussed with WBTC, who identified and organise an assertiveness & customer service course, as a result of which we saw huge improvements.

“We are thrilled to have won the award. It is a testament to the team and most of all represents how beneficial it is having Liam learning alongside us. Not all apprentices are offered jobs when they graduate, but Liam is a real asset to the department and to Prior’s Court – he thoroughly deserved it.”

Prior’s Court invests heavily in developing the skills of its staff members, with over 90 employees currently studying towards diplomas in care, teaching and learning and business subject areas. we hope to employee more apprentices in the future.